Innovative Journal of Medical Imaging
Official Journal of AARAIS
Open Access Journal
Open Access Journal
Background: Patient satisfaction is an important component of patient-centered radiological care and is influenced by communication, comfort, environmental conditions, and procedural anxiety. This study assessed patient perceptions and satisfaction during diagnostic imaging procedures.
Methods: A prospective observational study was conducted from April 5 to June 20, 2025, at the Department of Radiology, Nil Ratan Sircar Medical College and Hospital, Kolkata. A total of 152 patients undergoing X-ray, ultrasonography, CT, or MRI were recruited through purposive sampling. Data were collected using a structured 25-item questionnaire and analyzed using frequencies and percentages.
Results: Among participants, 103 (67.8%) were male and 44 (28.9%) female. Friendly staff communication was identified as the major comfort factor by 89 (58.6%) patients. Mild nervousness was reported by 44.1%, while 8.6% experienced high anxiety. Procedure explanations were clear to 71.1% of patients. Major improvement areas included better procedure explanations (39.7%), reduced noise (33.8%), and improved physical comfort.
Conclusion: Patient experiences were generally positive; however, communication, anxiety management, noise reduction, and physical comfort require continued improvement to strengthen patient-centered radiology services.
Keywords: Patient Satisfaction, Radiology, Patient-Centered Care, Diagnostic Imaging, Communication, Procedural Anxiety, Physical Comfort
| DOI: | 10.62502/ijmi/v2i2a18 |
| Journal: | Innovative Journal of Medical Imaging |
| Abbreviation: | Innov. J. Med. Imaging |
| ISSN (Print): | 3139-891X |
| ISSN (Online): | 3048-5568 |
| Volume/Issue: | 2(2) |
| Pages: | 18-24 |